Australia and New Zealand product availability
If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603
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Recent Incidents
SBR/ABR-Commercial Reports Via IQ Connect and API Connect - Start 06:28 AM NZ 05/11 - INC7145918
Incident
Report for Equifax Australia and New Zealand Statuspage
Resolved
Start:
Start 06.28 AM NZ 05/11
End:
End 07.00AM NZ 06/11
Latest update:
Service is now restored. We appreciate your patience and we apologise if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.
Main affected services:
SBR/ABR Commercial Reports Service
How this might have affected you:
Commercial Reports Service was unavailable
Instructions for failed transactions:
Failed reports will need to be resubmitted
Start 06.28 AM NZ 05/11
End:
End 07.00AM NZ 06/11
Latest update:
Service is now restored. We appreciate your patience and we apologise if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.
Main affected services:
SBR/ABR Commercial Reports Service
How this might have affected you:
Commercial Reports Service was unavailable
Instructions for failed transactions:
Failed reports will need to be resubmitted
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 120 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 120 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 60 minutes, or as soon as investigations provide more clarity.
Update
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Investigating
Start:
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Start 06.28 AM NZ 05/11
Main affected services:
SBR/ABR Commercial Reports Service
How this may affect you:
The report are timing out and its failing
Latest update:
Technical teams are investigating the Issue
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
This incident affected: Standard Business Report NZ (API Connect, IQ Connect) and Advanced Business Reports NZ (API Connect, IQ Connect).