Product Availability Status
Equifax Logo

Australia and New Zealand product availability

If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603

Please click here for help managing your subscription and FAQs

Recent Incidents

All Systems Operational

About This Site

Equifax Australia and New Zealand Statuspage

Uptime over the past 90 days. View historical uptime.
ABR Portal Operational
API Connect Operational
IQ Connect Operational
Account Management Service Operational
API Connect Operational
Cloud API Operational
IQ Connect Operational
ANZ Marketing Services Operational
Cloud API Operational
ANZ Open Score Operational
Cloud API Operational
ASIC On File Operational
IQ Connect Operational
Bankruptcy Register Operational
IQ Connect Operational
Bulk Search Operational
IQ Connect Operational
Business Name Store Operational
API Connect Operational
IQ Connect Operational
Car History Operational
IQ Connect Operational
Standalone (API) Operational
Standalone (WEB) Operational
CCR Portal Operational
IQ Connect Operational
Collector Insight Operational
IQ Connect Operational
Commercial Entity Search Operational
Cloud API Operational
IQ Connect Operational
Company Beneficial Ownership Operational
API Connect Operational
IQ Connect Operational
Company File Operational
API Connect Operational
IQ Connect Operational
Corporate Scorecard Operational
Standalone (WEB) Operational
Creditworks Operational
Standalone (WEB) Operational
CR Data Capture Operational
Standalone (API) Operational
Debtor IQ Operational
Standalone (WEB) Operational
Decision Flow Operational
API Connect Operational
IQ Connect Operational
Decision Point 3 Operational
Standalone (API) Operational
Standalone (WEB) Operational
Do Not Contact Operational
Standalone (WEB) Operational
eCredential Operational
Standalone (WEB) Operational
Equifax Apply Operational
API Connect Operational
Cloud API Operational
IQ Connect Operational
Equifax Engage Operational
Standalone (API) Operational
Standalone (WEB) Operational
Equifax Marketing Sites Operational
Standalone (WEB) Operational
eTrace Operational
IQ Connect Operational
Standalone (API) Operational
Standalone (WEB) Operational
Fit2Work Operational
Standalone (WEB) Operational
Global Screening Operational
API Connect Operational
IQ Connect Operational
Standalone (WEB) Operational
GlobalScape Operational
Standalone (WEB) Operational
IDMatrix Operational
API Connect Operational
Cloud API Operational
IQ Connect Operational
Integrated Alerts Operational
IQ Connect Operational
IWS Verification Exchange Operational
Standalone (API) Operational
Standalone (WEB) Operational
Land Titles Operational
API Connect Operational
IQ Connect Operational
Modern Fraudcheck Operational
90 days ago
100.0 % uptime
Today
API Connect Operational
Cloud API Operational
Standalone (WEB) Operational
90 days ago
100.0 % uptime
Today
National Tenancy Database Operational
Standalone (API) Operational
Standalone (WEB) Operational
Online Amendments Operational
IQ Connect Operational
Personal Insolvency Operational
Standalone (API) Operational
Phone Number Directory Operational
Standalone (WEB) Operational
PPSR Operational
API Connect Operational
IQ Connect Operational
Standalone (API) Operational
Standalone (WEB) Operational
Property Valuation Operational
Cloud API Operational
IQ Connect Operational
RBP Operational
Standalone (WEB) Operational
Swiftcheck Operational
Standalone (WEB) Operational
Tableau Operational
Standalone (WEB) Operational
TDX Operational
Standalone (WEB) Operational
Trading History Operational
API Connect Operational
IQ Connect Operational
Vedascore Operational
API Connect Operational
IQ Connect Operational
ASIC - 3rd Party Operational
ASIC - Register Search Operational
Car History - 3rd Party Operational
POLK - Vin Verification Operational
NEVDIS - PPSR Operational
IDMatrix - 3rd Party Operational
90 days ago
100.0 % uptime
Today
Department of Home Affairs - Foreign Passport VEVO Operational
DVS - ACT BDM Operational
DVS - NSW BDM Operational
DVS - NT BDM Operational
DVS - QLD BDM Operational
DVS - SA BDM Operational
DVS - TAS BDM Operational
DVS - VIC BDM Operational
DVS - WA BDM Operational
DVS - Australian Electoral Commission Operational
DVS - Centrelink Operational
DVS - Certificate of Registration by Descent Operational
DVS - Citizenship Certificate Operational
DVS - Driver Licence Operational
DVS - Immigration Card Operational
DVS - Medicare Operational
DVS - Passport Operational
LexisNexis - IDVerse Operational
90 days ago
100.0 % uptime
Today
LexisNexis - Threatmetrix Operational
Superchoice - Super & Payroll Operational
Land Titles - 3rd Party Operational
NSW LRS - NSW Land Titles Operational
Titles Queensland - QLD Land Titles Operational
SAILIS - SA Land Titles Operational
Land Tasmania - TAS Land Titles Operational
LANDATA - VIC Land Titles Operational
LANDGATE - WA Land Titles Operational
PPSR - 3rd Party Operational
AFSA - PPSR Operational
Advanced Business Reports NZ Operational
API Connect Operational
IQ Connect Operational
Commercial Checks NZ Operational
Subscriber Site Operational
VedaXML Operational
Consumer Report NZ Operational
API Connect Operational
IQ Connect Operational
Subscriber Site Operational
VedaXML Operational
Globalscape NZ Operational
Standalone (WEB) Operational
ID Plus NZ Operational
Subscriber Site Operational
VedaXML Operational
IQ Connect Operational
PPSR Services NZ Operational
Standalone (WEB) Operational
Subscriber Site Operational
Standard Business Report NZ Operational
API Connect Operational
IQ Connect Operational
NZ Auto - 3rd Party Operational
NZTA - Auto Plus Report Operational
NZTA - Licence Check Operational
Redbook - Valuation Operational
NZTA - Motochek Report Operational
NZ Commercial - 3rd Party Operational
MBIE - Commercial Enquiry Operational
NZ ID - 3rd Party Operational
NZTA - Drivers Licence Verification Operational
DIA - Passport Enquiry Operational
NZTA - Vehicle Ownership Verification Operational
NZ Individual - 3rd Party Operational
MOJ - Fines Enquiry Operational
NZ Property - 3rd Party Operational
Valocity - Property Enquiry Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

3rd Party - IDMatrix - 3rd Party Aug 25, 2026 05:00-08:00 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7116831
Start time: 05:00 25/08/26
End time: 08:00 25/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 22, 2026 - 04:44 AEST

3rd Party - Land Tasmania - TAS Land Titles Aug 25, 2026 17:15-18:15 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NRE
Maintenance Reference: INC7117484
Start time: 17:15 25/08/26
End time: 18:15 25/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 24, 2026 - 15:16 AEST

3rd Party - DVS - WA BDM Aug 27, 2026 19:00-21:00 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7116819
Start time: 19:00 27/08/26
End time: 21:00 27/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 22, 2026 - 04:33 AEST

3rd Party - ASIC - Register Search Aug 29, 2026 08:00 - Aug 30, 2026 21:00 AEST

Update - UPDATE: Details of this maintenance have changed. Please see below for new details.

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7117457
Start time: 08:00 29/08/26
End time: 21:00 30/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 24, 2026 - 12:57 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7117457
Start time: 08:00 29/08/26
End time: 20:00 30/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 24, 2026 - 12:30 AEST

3rd Party - ASIC - Register Search Aug 29, 2026 08:30-16:45 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7117462
Start time: 08:30 29/08/26
End time: 16:45 29/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 24, 2026 - 13:15 AEST

IDMatrix Aug 30, 2026 00:01-06:00 AEST

Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1262233
Start time: 00:01 30/08/26
End time: 06:00 30/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Posted on Aug 18, 2026 - 13:18 AEST

3rd Party - ASIC - Register Search Sep 5, 2026 08:00-17:00 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference:INC7117458
Start time: 08:00 05/09/26
End time: 17:00 05/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 24, 2026 - 12:40 AEST

3rd Party - LexisNexis - Threatmetrix Sep 13, 2026 14:00-14:30 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LThreatmetrix
Maintenance Reference: INC7117480
Start time: 14:00 13/09/26
End time: 14:30 13/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 24, 2026 - 15:07 AEST

3rd Party - LexisNexis - Threatmetrix Sep 13, 2026 18:00-18:30 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LThreatmetrix
Maintenance Reference: INC7117473
Start time: 18:00 13/09/26
End time: 18:30 13/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 24, 2026 - 14:46 AEST

3rd Party - ASIC - Register Search Sep 19, 2026 18:30 - Sep 20, 2026 18:30 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7109685
Start time: 18:30 19/09/26
End time: 18:30 20/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 06, 2026 - 16:18 AEST

3rd Party - ASIC - Register Search Sep 20, 2026 08:00-12:00 AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7109697
Start time: 08:00 20/09/26
End time: 12:00 20/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Aug 06, 2026 - 16:24 AEST

Aug 25, 2026

No incidents reported today.

Aug 24, 2026

3rd Party - IDMatrix - 3rd Party
Completed - The scheduled maintenance has been completed.
Aug 24, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7116828
Start time: 05:00 24/08/26
End time: 08:00 24/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 22, 04:39 AEST

Aug 23, 2026

3rd Party - POLK - Vin Verification
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: POLK
Incident Reference: INC7117295
Start time: 20:37 23/08/26
End time: 21:28 23/08/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Aug 23, 21:30 AEST
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: POLK
Incident Reference: INC7117295
Start time: 20:37 23/08/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Aug 23, 21:19 AEST
3rd Party - NEVDIS - PPSR
Completed - The scheduled maintenance has been completed.
Aug 23, 18:31 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 18:31 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NEVDIS
Maintenance Reference: INC7116846
Start time: 18:30 22/08/26
End time: 18:30 23/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 22, 05:19 AEST
3rd Party - ASIC - Register Search
Completed - The scheduled maintenance has been completed.
Aug 23, 18:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 18:30 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7093761
Start time: 18:30 22/08/26
End time: 18:30 23/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 7, 18:12 AEST
3rd Party - NSW LRS - NSW Land Titles
Completed - The scheduled maintenance has been completed.
Aug 23, 17:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 08:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NSW LR
Maintenance Reference: INC7108421
Start time: 08:00 23/08/26
End time: 17:00 23/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 4, 09:29 AEST
3rd Party - ASIC - Register Search
Completed - The scheduled maintenance has been completed.
Aug 23, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 08:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7093764
Start time: 8:00 23/08/26
End time: 12:00 23/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 7, 18:18 AEST
Property-Valuation - Start [04:00] [AM] [AEDT] [23/08] - [INC7117095]
Resolved - Start:
04:00 AM AEDT 23/08/2026


End:
10:00 AM AEDT 23/08/2026


Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:

esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.



Main affected services:
Property-Valuation

How this might have affected you:
Property Valuation AWS_AVM & PP Report FULL REPORT was not available as Property-Valuation was Hard Down.



Now All Services are Operational.
Aug 23, 10:18 AEST
Investigating - Start:
04:00 AM AEDT 23/08/2026

Main affected services:
Property-Valuation

How this may affect you:
Property Valuation AWS_AVM & PP Report FULL REPORT not available as Property-Valuation is Hard Down.

Latest update:
Team is currently investigating and working on a resolution.



Steps we are taking to restore the service/s:
Technical team is investigating.

Actions you may need to take:
No action is required from you.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Aug 23, 07:13 AEST
Multiple Services
Completed - The scheduled maintenance has been completed.
Aug 23, 08:02 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 22:00 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1248112
Start time: 22:00 22/08/26
End time: 08:00 23/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Jul 31, 19:39 AEST
Multiple Services
Completed - The scheduled maintenance has been completed.
Aug 23, 08:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:40 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1248112
Start time: 22:00 22/08/26
End time: 08:00 23/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Aug 22, 23:37 AEST

Aug 22, 2026

3rd Party - LANDGATE - WA Land Titles
Completed - The scheduled maintenance has been completed.
Aug 22, 19:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 12:30 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDGATE
Maintenance Reference: INC7116338
Start time: 12:30 22/08/26
End time: 19:30 22/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 21, 04:30 AEST
3rd Party - Multiple Services
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: selcom
Incident Reference: INC7116703
Start time: 00:08 22/08/26
End time: 02:07 22/08/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Aug 22, 02:10 AEST
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: selcom
Incident Reference: INC7116703
Start time: 00:08 AM AEST 22/08/2026
Service status: Degraded performance]
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Aug 22, 01:27 AEST
GlobalScape
Completed - The scheduled maintenance has been completed.
Aug 22, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:00 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1264885
Start time: 22:00 21/08/26
End time: 02:00 22/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Aug 17, 17:00 AEST

Aug 21, 2026

3rd Party - Superchoice - Super & Payroll
Completed - The scheduled maintenance has been completed.
Aug 21, 23:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 19:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: Superchoice
Maintenance Reference: INC7110259
Start time: 19:00 21/08/26
End time: 23:00 21/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 7, 19:32 AEST
IQ Connect (VedaCheck)
Completed - The scheduled maintenance has been completed.
Aug 21, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:01 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1258167
Start time: 22:00 21/08/26
End time: 23:00 21/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Aug 19, 17:01 AEST
Creditworks
Completed - The scheduled maintenance has been completed.
Aug 21, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1258523
Start time: 22:00 20/08/26
End time: 03:00 21/08/26
Please note that the above times are based on the current Sydney timezone

The latest update of the Creditworks Product is scheduled to be released into our production systems, with no expected impact to the system operability during this time.

As part of our commitment to continuous improvement, this release contains a number of security updates and minor bug fixes.

If you have any questions or feedback regarding this release or the Creditworks Product, please reach out to your Equifax account manager.

Regards,
Equifax Service Desk
Aug 20, 13:47 AEST

Aug 20, 2026

3rd Party - NSW LRS - NSW Land Titles
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: NSW LRS
Incident Reference: INC7115998
Start time: 15:36 20/08/26
End time: 16:50 20/08/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Aug 20, 16:59 AEST
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: NSW LRS
Incident Reference: INC7115998
Start time: 15:36 20/08/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Aug 20, 16:22 AEST
Commercial and Consumer Bureau Customer Test Area (CTA)
Completed - The scheduled maintenance has been completed.
Aug 20, 12:34 AEST
Update - UPDATE: Details of this maintenance have changed. Please see below for new details.

Dear Customer,

As part of our technology infrastructure move to Cloud, we will be performing a planned upgrade to our Commercial and Consumer Bureau Customer Test Area (CTA).

Maintenance Reference: CHG1224600
Start Time:01/07/26 22:00
End Time: 02/07/26 03:00
Please note that the above times are based on the current Sydney timezone

How This Affects You
We aim to make the transition as seamless as possible to minimise impact on the CTA environment.
Impacted Services: Core Bureau / Pegasus Customer Testing Area (CTA)
No Action Required: Your data, configurations, and settings will remain unaffected.

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

We appreciate your cooperation and understanding as we continue to improve the security and reliability of our platforms.
Jun 23, 12:13 AEST
Scheduled - Dear Customer,

As part of our technology infrastructure move to Cloud, we will be performing a planned upgrade to our Commercial and Consumer Bureau Customer Test Area (CTA).

Maintenance Window
To minimise impact on your testing activities, this work is scheduled during our standard maintenance window:

Maintenance Reference: CHG1206241
Start Time: 17/06/26 22:00
End Time: 18/06/26 01:00
Please note that the above times are based on the current Sydney timezone

How This Affects You
We aim to make the transition as seamless as possible to minimise impact on the CTA environment.
Impacted Services: Core Bureau / Pegasus Customer Testing Area (CTA)
No Action Required: Your data, configurations, and settings will remain unaffected.

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

We appreciate your cooperation and understanding as we continue to improve the security and reliability of our platforms.

Regards,
Equifax Service Desk
Jun 12, 16:08 AEST
ASIC - Production and UAT M2M and DataStream – Unavailable
Resolved - This incident has been resolved.
Aug 20, 12:22 AEST
Investigating - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7112282
Start time: 19:15 12/08/26
End time: 07:00 13/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 12, 13:38 AEST
Multiple Services - Start 06:00 AM AEST 20/08/2026 - INC7115833
Resolved - Start:
06:00 AM AEST 20/08/2026

End:
06:20 AM AEST 20/08/2026

Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:

esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.



Main affected services:
All Impacted Services are back to normal.

How this might have affected you:
Degraded performance on multiple applications.

Instructions for failed transactions:
Please Re-Try all failed transactions

Steps we took to restore the services:

06:20 AM AEST 20/08/2026: Our Scheduled maintenance took longer than expected time. All Services are back to normal now.
Aug 20, 07:17 AEST
Investigating - Start:
06:00 AM 20/08/2026

Main affected services:
Multiple Services

How this may affect you:
Multiple Services degradation

Latest update:
Scheduled maintenance is taking a few minutes longer than expected. We are in the final stages and will share an update as soon as we are back online.



Steps we are taking to restore the service/s:

06:00 AM 20/08/2026: Our Technical Team is working on the maintenance.

Actions you may need to take:

No action is required from you.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Aug 20, 06:11 AEST
Multiple Services - 20 Aug 2026
Completed - The scheduled maintenance has been completed.
Aug 20, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:00 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1258210
Start time: 03:00 20/08/26
End time: 06:00 20/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Aug 6, 15:27 AEST

Aug 19, 2026

No incidents reported.

Aug 18, 2026

3rd Party - NSW LRS - NSW Land Titles
Completed - The scheduled maintenance has been completed.
Aug 18, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 18:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NSW LR
Maintenance Reference: INC7108418
Start time: 18:00 18/08/26
End time: 21:00 18/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 4, 09:18 AEST

Aug 17, 2026

3rd Party - Land Tasmania - TAS Land Titles
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: Land Tasmania
Incident Reference: INC7114242
Start time: 05:46 17/08/26
End time: 09:35 17/08/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Aug 17, 09:37 AEST
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: Land Tasmania
Incident Reference: INC7114242
Start time: 05:46 17/08/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Aug 17, 07:10 AEST

Aug 16, 2026

3rd Party - NEVDIS - PPSR
Completed - The scheduled maintenance has been completed.
Aug 16, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 05:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NEVDIS
Maintenance Reference: INC7113451
Start time: 05:00 16/08/27
End time: 12:00 16/08/27
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 14, 15:56 AEST
3rd Party - NSW LRS - NSW Land Titles
Completed - The scheduled maintenance has been completed.
Aug 16, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:30 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NSW LR
Maintenance Reference: INC7108422
Start time: 21:30 15/08/26
End time: 09:00 16/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 4, 09:37 AEST
3rd Party - DVS - Centrelink
Completed - The scheduled maintenance has been completed.
Aug 16, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 00:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7114004
Start time: 00:00 16/08/26
End time: 06:00 16/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 15, 15:53 AEST

Aug 15, 2026

3rd Party - AFSA - PPSR
Completed - The scheduled maintenance has been completed.
Aug 15, 18:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:01 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: AFSA
Maintenance Reference: INC7113458
Start time: 08:00 15/08/26
End time: 18:00 15/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 14, 16:07 AEST
3rd Party - ASIC - Register Search
Completed - The scheduled maintenance has been completed.
Aug 15, 18:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 08:00 AEST
Update - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7091535
Start time: 08:00 15/08/26
End time: 18:00 15/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 16, 19:14 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7091535
Start time: 08:00 15/08/26
End time: 15:00 15/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 1, 17:44 AEST
3rd Party - LANDATA - VIC Land Titles
Completed - The scheduled maintenance has been completed.
Aug 15, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7110261
Start time: 00:00 15/08/26
End time: 09:00 15/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 7, 19:42 AEST

Aug 14, 2026

IQ Connect (VedaCheck)
Completed - CANCELLED:

Dear Customer,

Please note that the below maintenance has been cancelled, and will not be going ahead during the below times. Please see below for details.

Maintenance Reference: CHG1258167
Start time: 22:00 14/08/26
End time: 23:00 14/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk
Aug 14, 22:46 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:00 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1258167
Start time: 22:00 14/08/26
End time: 23:00 14/08/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Aug 13, 08:42 AEST
3rd Party - Land Title TAS
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: Land Title TAS
Incident Reference: INC7113326
Start time: 6:24 14/08/26
Start time: 10:30 14/08/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Aug 14, 10:33 AEST
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: Land Title TAS
Incident Reference: INC7113326
Start time: 6:24 14/08/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Aug 14, 09:06 AEST
3rd Party - DVS - Australian Electoral Commission
Completed - The scheduled maintenance has been completed.
Aug 14, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 21:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7110262
Start time: 21:00 13/08/26
End time: 02:00 14/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 7, 19:48 AEST

Aug 13, 2026

3rd Party - LANDATA - VIC Land Titles
Completed - The scheduled maintenance has been completed.
Aug 13, 20:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 18:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7112849
Start time: 18:00 13/08/26
End time: 20:00 13/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Aug 13, 09:03 AEST

Aug 12, 2026

Aug 11, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage