Product Availability Status
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NOT LIVE DATA - TEST ONLY                          

Australia and New Zealand product availability

If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk at itservicedesk@equifax.com or
(AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603.

Recent Incidents

3rd Party Service Disruption
Investigating - Dear Customer,

A 3rd Party service is experiencing a Service Disruption.

We are waiting on an update from the 3rd party agency on when we can expect the service to return to normal operation.

Regards,

Equifax Incident Management
Feb 01, 2026 - 06:30 AEDT

About This Site

Equifax Australia/New Zealand Statuspage (TEST)

Uptime over the past 90 days. View historical uptime.
IDMatrix Operational
90 days ago
99.9 % uptime
Today
IQConnect Operational
90 days ago
99.98 % uptime
Today
APIConnect Operational
90 days ago
99.82 % uptime
Today
WEB Operational
90 days ago
99.89 % uptime
Today
Trading History Operational
90 days ago
99.96 % uptime
Today
IQConnect Operational
90 days ago
99.98 % uptime
Today
APIConnect Operational
90 days ago
99.93 % uptime
Today
Company Beneficial Ownership Operational
90 days ago
99.98 % uptime
Today
IQConnect Operational
90 days ago
99.99 % uptime
Today
APIConnect Operational
90 days ago
99.98 % uptime
Today
Car History Operational
90 days ago
99.99 % uptime
Today
IQConnect Operational
90 days ago
99.99 % uptime
Today
WEB Operational
90 days ago
99.98 % uptime
Today
Equifax Apply Operational
90 days ago
99.99 % uptime
Today
IQConnect Operational
90 days ago
99.99 % uptime
Today
Cloud API Operational
90 days ago
99.99 % uptime
Today
WEB Operational
90 days ago
99.98 % uptime
Today
IDMatrix - 3rd party Operational
90 days ago
99.95 % uptime
Today
DVS Passport Operational
90 days ago
99.98 % uptime
Today
DVS - NSW BDM Operational
90 days ago
99.96 % uptime
Today
DVS - VIC BDM Operational
90 days ago
99.93 % uptime
Today
DVS - QLD BDM Operational
90 days ago
99.95 % uptime
Today
NZ - 3rd Party Operational
90 days ago
99.99 % uptime
Today
MBIE Operational
90 days ago
99.99 % uptime
Today
MOJ Operational
90 days ago
100.0 % uptime
Today
DIA Operational
90 days ago
99.98 % uptime
Today
ID Plus Operational
90 days ago
99.98 % uptime
Today
IQConnect Operational
90 days ago
100.0 % uptime
Today
APIConnect Operational
90 days ago
99.98 % uptime
Today
WEB Operational
90 days ago
99.95 % uptime
Today
ABR/SBR Operational
90 days ago
99.99 % uptime
Today
IQConnect Operational
90 days ago
99.99 % uptime
Today
APIConnect Operational
90 days ago
99.99 % uptime
Today
Fit2Work Operational
90 days ago
100.0 % uptime
Today
WEB Operational
90 days ago
100.0 % uptime
Today
Equifax Engage Operational
90 days ago
100.0 % uptime
Today
WEB Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 1, 2026

Unresolved incident: 3rd Party Service Disruption.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
IDMatrix, Trading History, Company Beneficial Ownership - partially unavailable - Start 10:00 AM AEDT 15/03 - INC1234567
Resolved - This incident has been resolved.
Jan 23, 11:02 AEDT
Investigating - Start:
10:00 AM AEDT 15/03/26

Main affected services:
IDMatrix, Trading History, Company Beneficial Ownership


How this may affect you:
We are currently experiencing an issue that is impacting the delivery of Trading History, IDMatrix and Company Beneficial Ownership services via certain channels.

Latest update:
Trading History and IDMatrix via APIConnect are unavailable.
Company Beneficial Ownership via APIConnect is degraded.
Trading History via IQConnect is degraded.
IDMatrix and Company Beneficial Ownership via IQConnect are available.
IDMatrix portal is available.



Steps we are taking to restore the service/s:
10:20AM AEDT 15/03: Investigations are currently underway to pinpoint the source of the issue.

Actions you may need to take:
Please note the product availability via each of our channels displayed on the Equifax Statuspage and if available to you, please use the alternate channel.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Jan 23, 10:59 AEDT
IDMatrix, Trading History, Company Beneficial Ownership partially unavailable - Start 10:00AM AEDT 15/03 - INC1234567
Resolved - This incident has been resolved.
Jan 23, 10:51 AEDT
Update - We are continuing to investigate this issue.
Jan 23, 10:00 AEDT
Investigating - Start:
10:00 AM AEDT 15/03/26

Main affected services:
IDMatrix, Trading History, Company Beneficial Ownership


How this may affect you:
We are currently experiencing an issue that is impacting the delivery of Trading History, IDMatrix and Company Beneficial Ownership services via certain channels.

Latest update:
Trading History and IDMatrix via APIConnect are unavailable.
Company Beneficial Ownership via APIConnect is degraded.
Trading History via IQConnect is degraded.
IDMatrix and Company Beneficial Ownership via IQConnect are available.
IDMatrix portal is available.



Steps we are taking to restore the service/s:
10:20AM AEDT 15/03: Investigations are currently underway to pinpoint the source of the issue.

Actions you may need to take:
Please note the product availably via each of our channels via the Equifax Statuspage and if availabale to you, use the availabale channel
/s.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Jan 23, 09:58 AEDT
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
CHG123456 - Car History and Equifax Engage
Completed - The scheduled maintenance has been completed.
Jan 20, 08:49 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:48 AEDT
Scheduled - CHG123456 - Car History and Equifax Engage under maintenance
Jan 20, 08:47 AEDT
INC123456 - IDMatrix, Trading History
Resolved - Dear Customer,

The issue has been resolved as we continue to monitor the impacted products

Regards,
Equifax Service Desk.
Jan 20, 08:44 AEDT
Identified - Dear Customer,

We have identified the issue and are working on a resolution. Both IDMatrix and Trading History via APIConnect are now partially availabale.

Regards,
Equifax Service Desk.
Jan 20, 08:42 AEDT
Investigating - Dear Customer,

We are currently experiencing an issue with Trading History, IDMatrix and associated 3rd party data feeds that is impacting the delivery of certain identification services.

Trading History and IDMatrix via API Connect are unavailable, Trading History via IQConnect is degraded while IDMatrix via IConnect is unimpacted.

We are working to resolve these issues as quickly as possible.

Regards,
Equifax Service Desk.
Jan 20, 08:40 AEDT
Jan 19, 2026
INC123456 - IDMatrix, Trading History
Resolved - Dear Customer,

The issue has been resolved as we continue to monitor the impacted products

Regards,
Equifax Service Desk.
Jan 19, 09:53 AEDT
Investigating - Dear Customer,

We are currently experiencing an issue with Trading History, IDMatrix and associated 3rd party data feeds that is impacting the delivery of certain identification services.

Trading History and IDMatrix via API Connect are unavailable, Trading History via IQConnect is degraded while IDMatrix via IConnect is unimpacted.

We are working to resolve these issues as quickly as possible.

Regards,
Equifax Service Desk.
Jan 19, 09:36 AEDT
Jan 18, 2026

No incidents reported.

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