Equifax Australia and New Zealand Statuspage Status

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If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Commercial and Consumer Bureau Customer Test Area (CTA) Jul `1`, `2026` `22:00` - Jul `2`, `2026` `03:00` AEST

Update - UPDATE: Details of this maintenance have changed. Please see below for new details.

Dear Customer,

As part of our technology infrastructure move to Cloud, we will be performing a planned upgrade to our Commercial and Consumer Bureau Customer Test Area (CTA).

Maintenance Reference: CHG1224600
Start Time:01/07/26 22:00
End Time: 02/07/26 03:00
Please note that the above times are based on the current Sydney timezone

How This Affects You
We aim to make the transition as seamless as possible to minimise impact on the CTA environment.
Impacted Services: Core Bureau / Pegasus Customer Testing Area (CTA)
No Action Required: Your data, configurations, and settings will remain unaffected.

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

We appreciate your cooperation and understanding as we continue to improve the security and reliability of our platforms.
Jun 23, 2026 - 12:13 AEST

Scheduled - Dear Customer,

As part of our technology infrastructure move to Cloud, we will be performing a planned upgrade to our Commercial and Consumer Bureau Customer Test Area (CTA).

Maintenance Window
To minimise impact on your testing activities, this work is scheduled during our standard maintenance window:

Maintenance Reference: CHG1206241
Start Time: 17/06/26 22:00
End Time: 18/06/26 01:00
Please note that the above times are based on the current Sydney timezone

How This Affects You
We aim to make the transition as seamless as possible to minimise impact on the CTA environment.
Impacted Services: Core Bureau / Pegasus Customer Testing Area (CTA)
No Action Required: Your data, configurations, and settings will remain unaffected.

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

We appreciate your cooperation and understanding as we continue to improve the security and reliability of our platforms.

Regards,
Equifax Service Desk
Jun 12, 2026 - 16:08 AEST

Multiple Services Jul `18`, `2026` `22:00` - Jul `19`, `2026` `08:00` AEST

Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1229332
Start time: 22:00 18/07/26
End time: 08:00 19/07/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Posted on Jul 03, 2026 - 18:10 AEST

3rd Party - ASIC- Register Search Aug `2`, `2026` `12:00`-`18:00` AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7086302
Start time: 12:00 02/08/26
End time: 18:00 02/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Jun 19, 2026 - 18:13 AEST

3rd Party - ASIC- Register Search Aug `2`, `2026` `18:30` - Aug `3`, `2026` `18:30` AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7086298
Start time: 18:30 01/08/26
End time: 18:30 02/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Jun 19, 2026 - 18:05 AEST

IQ Connect migration to Cloudflare Aug `7`, `2026` `22:00` - Aug `8`, `2026` `06:00` AEST

Dear Customer,

To further enhance security and improve uptime, we are moving the IQ Connect domain vedacheck.com to Cloudflare as part of a broader Cloud migration initiative. This upgrade is scheduled for 7 August, 2026, which will involve a period of downtime outside of regular business hours during the migration. Please be aware that this update will likely prevent automated bots and scripts from accessing the site; we will provide further details closer to the migration.

Action Required
Ensure the application supports TLS 1.2 or higher and SNI (Server Name Indication), as it will be strictly enforced.

If your organisation has strict firewall rules or IP address whitelisting for outbound connections, you must update them to include Cloudflare's IP ranges.

The complete list of CloudFlare IP ranges can be found here: Cloudflare IP Ranges.

We recommend reviewing this with your network or security team to ensure uninterrupted service.

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

We appreciate your cooperation and understanding as we continue to improve the security and reliability of our platforms.

Regards,

Equifax Service Desk
Posted on May 29, 2026 - 12:33 AEST

3rd Party - ASIC- Register Search Aug `8`, `2026` `08:00`-`20:00` AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7086305
Start time: 08:00 08/08/26
End time: 20:00 08/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Jun 19, 2026 - 18:22 AEST

3rd Party - ASIC - Register Search Aug `15`, `2026` `08:00`-`15:00` AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7091535
Start time: 08:00 15/08/26
End time: 15:00 15/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Jul 01, 2026 - 17:44 AEST

3rd Party - ASIC - Register Search Aug `22`, `2026` `18:30` - Aug `23`, `2026` `18:30` AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7093761
Start time: 18:30 22/08/26
End time: 18:30 23/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Jul 07, 2026 - 18:12 AEST

3rd Party - ASIC - Register Search Aug `23`, `2026` `08:00`-`12:00` AEST

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7093764
Start time: 8:00 23/08/26
End time: 12:00 23/08/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Jul 07, 2026 - 18:18 AEST

Past Incidents

Jul 7, 2026

No incidents reported today.

Jul 6, 2026

3rd Party - ASIC - Register Search

Completed - The scheduled maintenance has been completed.
Jul 6, 21:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7091533
Start time: 20:00 06/07/26
End time: 21:00 06/07/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 1, 17:32 AEST

3rd Party -ASIC BNS

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company:ASIC BNS
Incident Reference: INC7093028
Start time: 07:00 06/07/26
End time: 14:27 06/07/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Jul 6, 14:30 AEST

Update - Dear Customer,

Our 3rd Party partner is continuing to investigate this incident and working towards service restoration - please see below for further details. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company:ASIC
Incident Reference: INC7093028
Start time: 07:00 06/07/26
Service status: Degraded performance
Latest update from 3rd Party:ASIC system currently experiencing an intermittent issue that may affect business name and company registrations. ASIC team is working to resolve the issue as quickly as possible.
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 6, 12:55 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company:ASIC BNS
Incident Reference: INC7093028
Start time: 07:00 06/07/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jul 6, 07:36 AEST

Jul 5, 2026

3rd Party - DVS - Passport

Completed - The scheduled maintenance has been completed.
Jul 5, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 06:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7091515
Start time: 06:00 05/07/26
End time: 08:00 05/07/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 1, 16:02 AEST

Jul 4, 2026

No incidents reported.

Jul 3, 2026

3rd Party - NZTA

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: NZTA
Incident Reference: INC7092192
Start time: 20:05 02/07/2026
End time: 16:48 03/07/2026
Please note that the above times are based on the current NZ timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Jul 3, 15:07 AEST

Update - Dear Customer,

Our 3rd Party partner is continuing to investigate this incident and working towards service restoration - please see below for further details. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: NZTA
Incident Reference: INC7092192
Start time: 20:05 02/07/2026
Service status: Degraded performance
Latest update from 3rd Party: The issue is still under investigation?
Please note that the above times are based on the current NZ timezone

Regards,
Equifax Service Desk.
Jul 3, 14:22 AEST

Update - Dear Customer,

Our 3rd Party partner is continuing to investigate this incident and working towards service restoration - please see below for further details. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company:NZTA
Incident Reference: INC7092192
Start time: 20:05 02/07/2026
Service status: Degraded performance
Latest update from 3rd Party: The issue is still under investigation
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 3, 14:10 AEST

Update - We are continuing to investigate this issue.
Jul 3, 09:22 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: NZTA
Incident Reference: INC7092192
Start time: 20:05 02/07/2026
Service status: Degraded performance
Please note that the above times are based on the current NZ timezone

Regards,

Equifax Service Desk.
Jul 3, 06:47 AEST

3rd Party - PPSR AFSA

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: PPSR AFSA
Incident Reference: INC7092324
Start time: 01:33 03/07/26
End time: 07:32 03/07/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Jul 3, 07:51 AEST

Update - Dear Customer,

Our 3rd Party partner is continuing to investigate this incident and working towards service restoration - please see below for further details. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: PPSR AFSA
Incident Reference: INC7092324
Start time: 01:33 03/07/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jul 3, 06:22 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: PPSR AFSA
Incident Reference: INC7092324
Start time: 01:33 03/07/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jul 3, 02:24 AEST

Multiple Services

Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 22:00 AEST

Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1228434
Start time: 22:00 02/07/26
End time: 01:00 03/07/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Jul 1, 15:54 AEST

Jul 2, 2026

3rd Party - DVS Intermittent Outage Citizenship

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: Citizenship
Incident Reference: INC7091517
Start time: 15:43 01/07/26
End time: 11:20 02/07/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Jul 2, 11:31 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: Citizenship
Incident Reference: INC7091517
Start time: 15:43 01/07/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jul 1, 16:38 AEST

IDMatrix

Completed - The scheduled maintenance has been completed.
Jul 2, 06:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 03:00 AEST

Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1221980
Start time: 03:00 02/07/26
End time: 06:00 02/07/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Jun 17, 01:57 AEST

Jul 1, 2026

ASIC

Completed - The scheduled maintenance has been completed.
Jul 1, 07:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 AEST

Scheduled - REMINDER

Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: INC7071324
Start time: 22:00 30/06/26
End time: 07:00 01/07/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Jun 3, 13:35 AEST

3rd Party - ASIC

Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:01 AEST

3rd Party - IDMatrix - 3rd Party

Completed - The scheduled maintenance has been completed.
Jul 1, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:02 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7088985
Start time: 22:00 30/06/26
End time: 02:00 01/07/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 25, 16:41 AEST

3rd Party - Tiles Queensland - QLD Land Titles

Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: Titles Queensland
Maintenance Reference: INC7090794
Start time: 20:00 30/06/26
End time: 01:00 1/07/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 30, 13:50 AEST

Jun 30, 2026

3rd Party - DVS - WA BDM

Completed - The scheduled maintenance has been completed.
Jun 30, 21:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 19:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7088277
Start time: 19:00 30/06/26
End time: 21:00 30/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 24, 03:48 AEST

3rd Party - Land Tasmania - TAS Land Titles

Completed - The scheduled maintenance has been completed.
Jun 30, 18:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:31 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: Land Tasmania
Maintenance Reference: INC7089035
Start time: 17:30 30/06/26
End time: 18:30 30/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 25, 19:27 AEST

3rd Party - NSW LRS - NSW Land Titles

Completed - The scheduled maintenance has been completed.
Jun 30, 17:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 16:30 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NSW LRS
Maintenance Reference: INC7088265
Start time: 16:30 30/06/26
End time: 17:30 30/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 24, 03:40 AEST

Jun 29, 2026

No incidents reported.

Jun 28, 2026

3rd Party - NZID3_DIA - Passport Enquiry

Completed - The scheduled maintenance has been completed.
Jun 28, 12:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 20:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DIA
Maintenance Reference: INC7088981
Start time: 20:00 27/06/26
End time: 12:30 28/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 25, 17:27 AEST

Visual CBO - Service Disruption - Start 01:10AM AEDT 28/06 - INC7089935

Resolved - Start:
01:10 AM AEDT 28/06/26

End:
05:45 AM AEDT 28/06/26

Latest update:
Service is now restored. We appreciate your patience and we apologise if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:

esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.

Main affected services:
Visual CBO

Latest update:
services has been restored

Actions you may need to take:

No action is required from you.
Jun 28, 06:12 AEST

Update - We are continuing to investigate this issue.
Jun 28, 06:01 AEST

Investigating - Start:
01:10 AM AEDT 28/06/26

Main affected services:
Visual CBO

How this may affect you:
Service Disruption

Latest update:
The technical teams are actively working on a solution.

Actions you may need to take:

No action is required from you.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Jun 28, 03:05 AEST

Jun 27, 2026

Jun 26, 2026

3rd Party - LANDATA - VIC Land Titles

Completed - The scheduled maintenance has been completed.
Jun 26, 21:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 18:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7088234
Start time: 18:00 26/06/26
End time: 21:00 26/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 24, 02:25 AEST

3rd Party - Land Title QLD

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: Land Title QLD
Incident Reference: INC7089465
Start time: 13:50 26/06/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jun 26, 14:40 AEST

3rd Party - Land Title QLD

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: 3rd Party - Land Title QLD
Incident Reference: INC7089465
Start time: 15:22 26/06/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 26, 15:31 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: 3rd Party - Land Title QLD
Incident Reference: INC7089465
Start time: 13:50 26/06/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jun 26, 15:04 AEST

Jun 25, 2026

No incidents reported.

Jun 24, 2026

3rd Party - AFSA - PPSR

Completed - The scheduled maintenance has been completed.
Jun 24, 23:59 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 21:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: AFSA
Maintenance Reference: INC7085774
Start time: 21:00 24/06/26
End time: 23:59 24/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 18, 17:24 AEST

3rd party - PPSR - AFSA

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: AFSA
Incident Reference: INC7088443
Start time: 11:15 24/06/2026
End time: 12:15 24/06/2026
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Jun 24, 12:33 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: AFSA
Incident Reference: INC7088443
Start time: 11:15 24/06/2026
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jun 24, 11:29 AEST

3rd Party - DVS Australian Electoral Commission

Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: DVS
Incident Reference: INC7087879
Start time: 14:43 23/06/26
End time: 10:30 24/06/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Jun 24, 10:44 AEST

Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: DVS
Incident Reference: INC7087879
Start time: 14:43 23/06/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Jun 23, 16:08 AEST

Creditworks

Completed - The scheduled maintenance has been completed.
Jun 24, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 AEST

Scheduled - Dear Customer,

We are performing Planned Maintenance on the component below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1220895
Start time: 22:00 23/06/26
End time: 03:00 24/06/26
Please note that the above times are based on the current Sydney timezone

The latest update of the Creditworks Product is scheduled to be released into our production systems, with no expected impact to the system operability during this time.

As part of our commitment to continuous improvement, this release contains a number of security updates and minor bug fixes.

If you have any questions or feedback regarding this release or the Creditworks Product, please reach out to your Equifax account manager.

Regards,
Equifax Service Desk
Jun 23, 11:49 AEST

Certificate Renewal – Production : api.equifax.com.au

Completed - The scheduled maintenance has been completed.
Jun 24, 02:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:00 AEST

Scheduled - Dear Customers,

Please be aware that Equifax will be renewing the below certificate as per the schedule below

URL: api.equifax.com.au
Environment:Production
Maintenance Reference: CHG1202619
Start time:2026-06-24 00:00:00
End time: 2026-06-24 02:00:00
Please note that the above times are based on the current Sydney timezone

What you need to do:
In most cases customers will not need to do anything, but they should ensure that their clients and applications have their certificate stores up to date and include Sectigo root certificates. If they do not have these please instruct them to go to the Sectigo certificate download links below to download and install the root/intermediate certificates.

Sectigo Root Certificate
Certificate Name: Sectigo Public Server Authentication Root R46
Serial Number : 758dfd8bae7c0700faa925a7e1c7ad14
Expiry Date: ‎Thursday, ‎22 ‎March ‎2046 9:59:59 AM
Download Link: https://crt.sh/?d=4256644734

Sectigo Intermediate Certificate
Certificate Name: Sectigo Public Server Authentication CA OV R36
Serial Number: 2c1a3c76e943ddddff191b31890aed71
Expiry Date: ‎Saturday, ‎22 ‎March ‎2036 9:59:59 AM
Download Link: https://crt.sh/?d=4267304698

Important: Do not remove the existing Certificate Authority. Your trust store must contain both the old and new CAs.

Questions:
If you have questions or require assistance with the CA installation process, please contact the ANZ API Support aunz.apisupport@equifax.com.

If customers experience any interruption of service after the certificate renewal, please have them contact the IT Service Desk on 02 7256 4393.

It is essential for customers to confirm the certificate update/renewal process within their organisation’s environment for any integration to Equifax products and services. Please have customers consult with the appropriate IT support group within their organisation. Should they have any IT related inquiries prior to the renewal, please have them contact the IT Service Desk on +61 2 7256 4393 or email esd@equifax.com.

Regards,
Equifax A/NZ IT Service Desk
May 27, 15:16 AEST

Certificate Renewal – Production : api.equifax.com.au

Completed - The scheduled maintenance has been completed.
Jun 24, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 00:01 AEST

Scheduled - REMINDER

Dear Customers,

Please be aware that Equifax will be renewing the below certificate as per the schedule below

URL: api.equifax.com.au
Environment:Production
Maintenance Reference: CHG1202619
Start time:2026-06-24 00:00:00
End time: 2026-06-24 02:00:00
Please note that the above times are based on the current Sydney timezone

What you need to do:
In most cases customers will not need to do anything, but they should ensure that their clients and applications have their certificate stores up to date and include Sectigo root certificates. If they do not have these please instruct them to go to the Sectigo certificate download links below to download and install the root/intermediate certificates.

Sectigo Root Certificate
Certificate Name: Sectigo Public Server Authentication Root R46
Serial Number : 758dfd8bae7c0700faa925a7e1c7ad14
Expiry Date: ‎Thursday, ‎22 ‎March ‎2046 9:59:59 AM
Download Link: https://crt.sh/?d=4256644734

Sectigo Intermediate Certificate
Certificate Name: Sectigo Public Server Authentication CA OV R36
Serial Number: 2c1a3c76e943ddddff191b31890aed71
Expiry Date: ‎Saturday, ‎22 ‎March ‎2036 9:59:59 AM
Download Link: https://crt.sh/?d=4267304698

Important: Do not remove the existing Certificate Authority. Your trust store must contain both the old and new CAs.

Questions:
If you have questions or require assistance with the CA installation process, please contact the ANZ API Support aunz.apisupport@equifax.com.

If customers experience any interruption of service after the certificate renewal, please have them contact the IT Service Desk on 02 7256 4393.

It is essential for customers to confirm the certificate update/renewal process within their organisation’s environment for any integration to Equifax products and services. Please have customers consult with the appropriate IT support group within their organisation. Should they have any IT related inquiries prior to the renewal, please have them contact the IT Service Desk on +61 2 7256 4393 or email esd@equifax.com.

Regards,
Equifax A/NZ IT Service Desk
Jun 10, 16:10 AEST

Multiple Services

Completed - The scheduled maintenance has been completed.
Jun 24, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:01 AEST

Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1221911
Start time: 22:00 23/06/26
End time: 01:00 24/06/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Jun 16, 17:17 AEST

Jun 23, 2026

3rd Party - LANDATA - Land Titles - VIC

Completed - The scheduled maintenance has been completed.
Jun 23, 22:02 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 18:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7085744
Start time: 18:00 23/06/26
End time: 22:00 23/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 18, 15:32 AEST

3rd Party - Land Tasmania - TAS Land Titles

Completed - The scheduled maintenance has been completed.
Jun 23, 18:15 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:15 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: Land Tasmania
Maintenance Reference: INC7087826
Start time: 17:15 23/06/26
End time: 18:15 23/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 23, 13:36 AEST

3rd Party - IDMatrix - 3rd Party

Completed - The scheduled maintenance has been completed.
Jun 23, 08:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 05:00 AEST

Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7082407
Start time: 05:00 23/06/26
End time: 08:00 23/06/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Jun 11, 06:43 AEST

Australia and New Zealand product availability

Recent Incidents

All Systems Operational

About This Site

Scheduled Maintenance

Commercial and Consumer Bureau Customer Test Area (CTA) Jul 1, 2026 22:00 - Jul 2, 2026 03:00 AEST

Multiple Services Jul 18, 2026 22:00 - Jul 19, 2026 08:00 AEST

3rd Party - ASIC- Register Search Aug 2, 2026 12:00-18:00 AEST

3rd Party - ASIC- Register Search Aug 2, 2026 18:30 - Aug 3, 2026 18:30 AEST

IQ Connect migration to Cloudflare Aug 7, 2026 22:00 - Aug 8, 2026 06:00 AEST

3rd Party - ASIC- Register Search Aug 8, 2026 08:00-20:00 AEST

3rd Party - ASIC - Register Search Aug 15, 2026 08:00-15:00 AEST

3rd Party - ASIC - Register Search Aug 22, 2026 18:30 - Aug 23, 2026 18:30 AEST

3rd Party - ASIC - Register Search Aug 23, 2026 08:00-12:00 AEST

Past Incidents

Commercial and Consumer Bureau Customer Test Area (CTA) Jul `1`, `2026` `22:00` - Jul `2`, `2026` `03:00` AEST

Multiple Services Jul `18`, `2026` `22:00` - Jul `19`, `2026` `08:00` AEST

3rd Party - ASIC- Register Search Aug `2`, `2026` `12:00`-`18:00` AEST

3rd Party - ASIC- Register Search Aug `2`, `2026` `18:30` - Aug `3`, `2026` `18:30` AEST

IQ Connect migration to Cloudflare Aug `7`, `2026` `22:00` - Aug `8`, `2026` `06:00` AEST

3rd Party - ASIC- Register Search Aug `8`, `2026` `08:00`-`20:00` AEST

3rd Party - ASIC - Register Search Aug `15`, `2026` `08:00`-`15:00` AEST

3rd Party - ASIC - Register Search Aug `22`, `2026` `18:30` - Aug `23`, `2026` `18:30` AEST

3rd Party - ASIC - Register Search Aug `23`, `2026` `08:00`-`12:00` AEST