3rd Party - LANDATA - VIC Land Titles
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 09, 2026 - 18:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: [Vendor]
Maintenance Reference: INC7132789
Start time: 18:00 09/10/26
End time: 18:00 11/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 9, 2026 18:00 - Oct 11, 2026 18:00 AEDT

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Scheduled Maintenance

3rd Party - LANDATA - VIC Land Titles Oct 17, 2026 00:00-03:00 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference:INC7133414
Start time: 00:00 17/10/26
End time: 09:00 17/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Oct 07, 2026 - 18:26 AEDT

3rd Party - DVS - WA BDM Oct 17, 2026 17:30-19:30 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7133180
Start time: 17:30 17/10/26
End time: 19:30 17/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Oct 07, 2026 - 05:37 AEDT

Multiple Services Oct 17, 2026 22:00 - Oct 18, 2026 08:00 AEDT

Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1292994
Start time: 22:00 17/10/26
End time: 08:00 18/10/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Posted on Oct 05, 2026 - 20:17 AEDT

IDMatrix Oct 18, 2026 00:01-06:00 AEDT

Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1290119
Start time: 00:01 18/10/26
End time: 06:00 18/10/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Posted on Oct 06, 2026 - 16:21 AEDT

3rd Party - ASIC - Register Search Oct 24, 2026 18:30 - Oct 25, 2026 18:30 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7123041
Start time: 18:30 24/10/26
End time: 18:30 25/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Sep 08, 2026 - 21:42 AEST

3rd Party - ASIC - Register Search Oct 25, 2026 08:00-14:00 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7123047
Start time: 08:00 25/10/26
End time: 14:00 25/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Sep 08, 2026 - 21:49 AEST

3rd Party - LexisNexis - Threatmetrix Oct 25, 2026 18:00-21:00 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LThreatmetrix
Maintenance Reference: INC7133407
Start time: 18:00 25/10/26
End time: 21:00 25/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Oct 07, 2026 - 18:14 AEDT

3rd Party - ASIC - Register Search Oct 29, 2026 20:00-23:45 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7130334
Start time: 20:00 29/10/26
End time: 23:45 29/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Sep 29, 2026 - 19:05 AEST

3rd Party - 3rd Party - ASIC - Register Search Nov 5, 2026 20:00-22:00 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7130338
Start time: 20:00 05/11/26
End time: 22:00 05/11/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Sep 29, 2026 - 19:14 AEST

3rd Party - ASIC - Register Search Nov 21, 2026 18:30 - Nov 22, 2026 18:30 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7133425
Start time: 18:30 21/11/26
End time: 18:30 22/11/26

Regards,
Equifax Service Desk.
Posted on Oct 07, 2026 - 18:45 AEDT

3rd Party - ASIC - Register Search Nov 22, 2026 08:00-14:00 AEDT

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7133427
Start time: 08:00 22/11/26
End time: 14:00 22/11/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Posted on Oct 07, 2026 - 18:58 AEDT

3rd Party - NEVDIS - PPSR Nov 29, 2026 06:00-12:45 AEDT

Update - UPDATE: Details of this maintenance have changed. Please see below for new details.

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NEVDIS
Maintenance Reference: INC7128845
Start time: 05:00 22/11/26
End time: 11:45 22/11/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 29, 2026 - 17:30 AEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 29, 2026 - 17:23 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NEVDIS
Maintenance Reference: INC7128845
Start time: 06:00 29/11/26
End time: 12:45 29/11/26

Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 24, 2026 - 19:42 AEST

Oct 11, 2026

Commercial and Consumer Bureau Move to Cloud - REMINDER
Completed - The scheduled maintenance has been completed.
Oct 11, 06:21 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 AEDT
Update - As part of our multi-year program to transition our core technology infrastructure to the cloud, we are migrating the commercial and consumer bureau to the cloud. This migration is scheduled for 10 October 2026.

Please be aware this migration will involve downtime during our standard maintenance window, outside of regular business hours. No technical changes are required from you.

Maintenance Reference: CHG1279279
Start time: 21:00 10/10/26
End time: 06:00 11/10/26

Estimated duration:
9 hours

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Equifax A/NZ IT Service Desk
Oct 6, 12:01 AEDT
Scheduled - As part of our multi-year program to transition our core technology infrastructure to the cloud, we are migrating the commercial and consumer bureau to the cloud. This migration is scheduled for 10 October 2026.

Please be aware this migration will involve downtime during our standard maintenance window, outside of regular business hours.

Maintenance Reference: CHG1279279
Start time: 21:00 10/10/26
End time: 06:00 11/10/26

Estimated duration
9 hours

Support
Should you or your IT support team have any inquiries, please contact the IT Service Desk on +61 2 7256 4393 or 1800 245 744 or by emailing esd@equifax.com.

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Equifax A/NZ IT Service Desk
Sep 14, 12:00 AEST

Oct 10, 2026

3rd Party - NZTA - Drivers Licence Verification
Completed - The scheduled maintenance has been completed.
Oct 10, 19:59 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 15:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NZTA
Maintenance Reference: INC7132763
Start time: 17:00 10/10/26
End time: 23:59 10/10/26
Please note that the above times are based on the current New Zealand timezone

Regards,
Equifax Service Desk.
Oct 6, 16:30 AEDT
3rd Party - LANDATA - VIC Land Titles
Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference:INC7133410
Start time: 00:00 10/10/26
End time: 09:00 10/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 7, 18:21 AEDT

Oct 9, 2026

3rd Party - IDMatrix - 3rd Party
Completed - The scheduled maintenance has been completed.
Oct 9, 11:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 11:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7133404
Start time: 11:00 09/10/26
End time: 11:30 09/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 7, 17:49 AEDT
3rd Party - DVS - NT BDM
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: DVS
Incident Reference: INC7133845
Start time: 09:55 08/10/26
End time: 07:55 09/10/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Oct 9, 07:56 AEDT
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: DVS
Incident Reference: INC7133845
Start time: 09:55 08/10/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Oct 8, 10:32 AEDT
3rd Party - LANDATA - VIC Land Titles
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: LANDATA
Incident Reference: INC7134003
Start time: 21:01 08/10/26
End time:03:24 09/10/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Oct 9, 03:40 AEDT
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: LANDATA
Incident Reference: INC7134003
Start time: 21:01 08/10/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney time zone

Regards,

Equifax Service Desk.
Oct 8, 21:54 AEDT

Oct 8, 2026

3rd Party - NZ MBIE / PPSR, Insolvency & NZBN API
Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 19:01 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: NZ MBIE
Maintenance Reference: INC7133887
Start time: 21:00 08/10/26
End time: 01:00 09/10/26
Please note that the above times are based on the current New Zealand time zone

Regards,
Equifax Service Desk.
Oct 8, 14:44 AEDT
3rd Party - LANDATA - VIC Land Titles
Completed - The scheduled maintenance has been completed.
Oct 8, 19:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 AEDT
Update - UPDATE: Details of this maintenance have changed. Please see below for new details.

Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7132783
Start time: 18:00 08/10/26
End time: 21:00 08/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 6, 18:11 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7132783
Start time: 18:00 08/10/26
End time: 19:00 08/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 6, 18:02 AEDT
3rd Party -NSW LRS - NSW Land Titles dealing image functionality is degraded
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: NSW LRS
Incident Reference: INC7130750
Start time: 15:50 25/09/26
End time: 22:21 07/10/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Oct 8, 16:50 AEDT
Update - We are continuing to investigate this issue.
Oct 8, 16:46 AEDT
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

The NSW dealing image functionality is degraded intermittently .Team is coordinating with third party to resolved this issue .

3rd Party Company: NSW LRS
Incident Reference: INC7130750
Start time: 15:50 25/09/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney time zone

Regards,

Equifax Service Desk.
Sep 30, 16:27 AEST
3rd Party - DVS - ACT BDM
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: DVS
Incident Reference: INC7133817
Start time: 00:12 08/10/26
End time: 12:05 08/10/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Oct 8, 12:06 AEDT
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: DVS
Incident Reference: INC7133817
Start time: 00:12 08/10/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Oct 8, 09:07 AEDT
3rd Party - DVS - ACT BDM
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7133167
Start time: 16:00 07/10/26
End time: 00:00 08/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 7, 05:27 AEDT

Oct 7, 2026

3rd Party - DVS - QLD BDM
Completed - The scheduled maintenance has been completed.
Oct 7, 22:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 17:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7130326
Start time: 17:00 07/10/26
End time: 22:00 07/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 29, 18:43 AEST
Certificate Renewal – CTA : ctaau.apiconnect.equifax.com.au
Completed - The scheduled maintenance has been completed.
Oct 7, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 AEDT
Scheduled - Dear Colleagues,

Please be aware that Equifax will be renewing the below certificate as per the schedule below

URL: ctaau.apiconnect.equifax.com.au
Environment: CTA
Maintenance Reference: CHG1294561
Start time: 18:00 07/10/26
End time: 22:00 07/10/26
Please note that the above times are based on the current Sydney timezone

What you need to do:
In most cases you will not need to do anything, but you should ensure that your clients and applications have their certificate stores up to date and include Sectigo root certificates. If you do not have these please go to the Sectigo certificate download links below to download and install the root/intermediate certificates.

Sectigo Root Certificate
Certificate Name: Sectigo Public Server Authentication Root R46
Serial Number:758dfd8bae7c0700faa925a7e1c7ad14
Expiry Date: Thursday, ‎22 ‎March ‎2046 9:59:59 AM
Download Link: https://crt.sh/?d=4256644734

Sectigo Intermediate Certificate
Certificate Name: Sectigo Public Server Authentication CA EV R36
Serial Number: 6d4f7cad335377c8c6e001dde2e2c88e
Expiry Date: Saturday, ‎22 ‎March ‎2036 9:59:59 AM
Download Link: https://crt.sh/?d=4267304687

Note:
Note: Root and Intermediate certificates remain the same as it is now, with only the End-Entity/Leaf Certificate being updated.

Questions:
If you have questions or require assistance with the CA installation process, please contact the ANZ API Support aunz.apisupport@equifax.com.

If customers experience any interruption of service after the certificate renewal, please have them contact the IT Service Desk on 02 7256 4393.

It is essential for customers to confirm the certificate update/renewal process within their organisation’s environment for any integration to Equifax products and services. Please have customers consult with the appropriate IT support group within their organisation. Should they have any IT related inquiries prior to the renewal, please have them contact the IT Service Desk on +61 2 7256 4393 or email esd@equifax.com.
Sep 30, 19:40 AEST
3rd Party - DVS - QLD BDM
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: DVS
Incident Reference: INC7132678
Start time: 09:55 06/10/26
End time: 15:05 07/10/26
Please note that the above times are based on the current Sydney time zone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Oct 7, 15:05 AEDT
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: DVS
Incident Reference: INC7132678
Start time: 09:55 06/10/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney timezone

Regards,

Equifax Service Desk.
Oct 6, 11:02 AEDT
ModernfraudCheck - Major Outage - Start 03:58 AM AEDT 07/10 - INC7133053
Resolved - Start:
03:58 AM AEDT 07/10/26

End:
04:53 AM AEDT 07/10/26

Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:

esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.



Main affected services:
Modern Fraud Check

How this might have affected you:
Modern Fraud check service was failing.

Instructions for failed transactions:
Please Re-try all failed transactions

Steps we took to restore the services:
All impacted services restored.
Oct 7, 05:30 AEDT
Monitoring - Start:
03:58 AM AEDT 07/10/26

End:
04:53 AM AEDT 07/10/26

Latest update:
Service is now restored and under monitoring.
We appreciate your patience and we apologies if you were affected by this incident.

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603



Main affected services:
Modern Fraud Check

How this might have affected you:
Modern Fraud check service was failing.

Instructions for failed transactions:
Please Re-try all failed transactions

Steps we took to restore the services:
All impacted services restored.
Oct 7, 05:17 AEDT
Update - Start:
03:58 AM AEDT 07/10/26

Main affected services:
Modern Fraud Check

How this may affect you:
Modern fraud check API service is restored but team is actively working on mitigating Modern Fraud check UI service.

Latest update:
Equifax support teams are investigating an issue. We have an outage on our authentication service provider and working with them to restore the service


Actions you may need to take:

No action is required from you.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Oct 7, 04:49 AEDT
Investigating - Start:
03:58 AM AEDT 07/10/26

Main affected services:
Modern Fraud Check

How this may affect you:
Modern fraud check services is intermittently unavailable both UI and API

Latest update:
Equifax support teams are investigating an issue.


Actions you may need to take:

No action is required from you.

Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Oct 7, 04:17 AEDT

Oct 6, 2026

Oct 5, 2026

No incidents reported.

Oct 4, 2026

3rd Party - ASIC - Register Search
Completed - The scheduled maintenance has been completed.
Oct 4, 14:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ASIC
Maintenance Reference: INC7123032
Start time: 08:00 04/10/26
End time: 14:00 04/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 8, 21:16 AEST
3rd Party - DVS - Passport
Completed - The scheduled maintenance has been completed.
Oct 4, 08:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 06:00 AEDT
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7130742
Start time: 06:00 04/10/26
End time: 08:00 04/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 30, 14:58 AEST
3rd Party - DVS - Centrelink
Completed - The scheduled maintenance has been completed.
Oct 4, 04:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:30 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DVS
Maintenance Reference: INC7131179
Start time: 01:30 04/10/26
End time: 03:30 04/10/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Oct 1, 15:03 AEST

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

IDMatrix_AU_PRD
Completed - The scheduled maintenance has been completed.
Oct 1, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 03:00 AEST
Scheduled - Dear Customer,

We are performing Planned Maintenance on the components below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

Maintenance Reference: CHG1286975
Start time: 03:00 01/10/26
End time: 06:00 01/10/26
Please note that the above times are based on the current Sydney timezone

Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

Regards,
Equifax Service Desk
Sep 22, 16:00 AEST

Sep 30, 2026

3rd Party - ABN verification
Completed - The scheduled maintenance has been completed.
Sep 30, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: ABN verification
Maintenance Reference: INC7130732
Start time: 20:00 30/09/26
End time: 21:00 30/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 30, 15:26 AEST

Sep 29, 2026

3rd Party - DVS - Medicare
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company: DVS - Medicare
Incident Reference: INC7130393
Start time: 21:45 29/09/26
End time: 22.28 29/09/26
Please note that the above times are based on the current Sydney time zone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Sep 29, 22:33 AEST
Investigating - Dear Customer,

One of our 3rd Party partners has reported a service impacting incident on the components listed below. Further updates will be provided through notifications or can be viewed by accessing the Equifax Status Page portal.

3rd Party Company: DVS - Medicare
Incident Reference: INC7130393
Start time: 22:14 29/09/26
Service status: Degraded performance
Please note that the above times are based on the current Sydney time zone

Regards,

Equifax Service Desk.
Sep 29, 22:25 AEST
3rd Party - LANDATA - VIC Land Titles
Completed - The scheduled maintenance has been completed.
Sep 29, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 18:00 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: LANDATA
Maintenance Reference: INC7128804
Start time: 18:00 29/09/26
End time: 21:00 29/09/26
Please note that the above times are based on the current Sydney timezone

Regards,
Equifax Service Desk.
Sep 24, 16:44 AEST

Sep 28, 2026

Integrated Alerts - Degraded Performance - Start 12:40 PM AEDT 28/09 - INC7129791
Resolved - Start:
12:40 PM AEDT 28/09/26

End:
10:00 PM AEDT 28/09/26

Latest update:
Service is now restored. We appreciate your patience and we apologise if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:

esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.


Main affected services:
Integrated Alerts



Instructions for failed transactions:
Integrated Alert service is Restored and you will get pending alerts by Tomorrow.
Sep 28, 22:07 AEST
Investigating - Start:
12:40 PM AEDT 28/09/26

Main affected services:
Integrated Alerts

How this may affect you:
Customers will not have received alerts today

Latest update:
Team is investigating on this



Steps we are taking to restore the service/s:
Team is working on restoration of this

Actions you may need to take:


Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Sep 28, 17:14 AEST

Sep 27, 2026

3rd Party - DIA - Passport Enquiry
Completed - The scheduled maintenance has been completed.
Sep 27, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:30 AEST
Scheduled - Dear Customer,

One of our 3rd Party partners will be performing Planned Maintenance on the components listed below. During the maintenance window, these components may be unavailable or operate with degraded performance. Please see below for details.

3rd Party Company: DIA
Maintenance Reference: INC7128812
Start time: 22:00 26/09/26
End time: 14:30 27/09/26
Please note that the above times are based on the current New Zealand timezone

Regards,
Equifax Service Desk.
Sep 24, 17:31 AEST
NZ Multiple Services - Start 04:04 AM NZDT 27/09 - INC7129597
Resolved - Dear Customer,

The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.

3rd Party Company:IQ Connect , API Connect, Consumer Reports and Commercial
Incident Reference: INC7129597
Start time:04:04 AM NZDT 27/09/26
End time: 08:30 AM NZDT 27/09/26
Please note that the above times are based on the current Sydney timezone

If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603

Regards,
Equifax Service Desk.
Sep 27, 05:36 AEST
Investigating - Start:
04:04 AM NZDT 27/09/26

Main affected services:
PPSR, IQ Connect , API Connect and NZ Multiple Services

How this may affect you:
During this time IQ Connect , API Connect, Consumer Reports and Commercial will be unavailable.

Latest update:
Team is currently investigating.


Actions you may need to take:
No action is required from you.


Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Sep 27, 04:56 AEST
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