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Recent Incidents
Property-Valuation - Start [04:00] [AM] [AEDT] [23/08] - [INC7117095]
Incident
Report for Equifax Australia and New Zealand Statuspage
Resolved
Start:
04:00 AM AEDT 23/08/2026
End:
10:00 AM AEDT 23/08/2026
Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.
Main affected services:
Property-Valuation
How this might have affected you:
Property Valuation AWS_AVM & PP Report FULL REPORT was not available as Property-Valuation was Hard Down.
Now All Services are Operational.
04:00 AM AEDT 23/08/2026
End:
10:00 AM AEDT 23/08/2026
Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.
Main affected services:
Property-Valuation
How this might have affected you:
Property Valuation AWS_AVM & PP Report FULL REPORT was not available as Property-Valuation was Hard Down.
Now All Services are Operational.
Investigating
Start:
04:00 AM AEDT 23/08/2026
Main affected services:
Property-Valuation
How this may affect you:
Property Valuation AWS_AVM & PP Report FULL REPORT not available as Property-Valuation is Hard Down.
Latest update:
Team is currently investigating and working on a resolution.
Steps we are taking to restore the service/s:
Technical team is investigating.
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
04:00 AM AEDT 23/08/2026
Main affected services:
Property-Valuation
How this may affect you:
Property Valuation AWS_AVM & PP Report FULL REPORT not available as Property-Valuation is Hard Down.
Latest update:
Team is currently investigating and working on a resolution.
Steps we are taking to restore the service/s:
Technical team is investigating.
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
This incident affected: Property Valuation (IQ Connect).