Australia and New Zealand product availability
If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603
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Recent Incidents
Integrated Alerts - Degraded Performance - Start 12:40 PM AEDT 28/09 - INC7129791
Incident
Report for Equifax Australia and New Zealand Statuspage
Resolved
Start:
12:40 PM AEDT 28/09/26
End:
10:00 PM AEDT 28/09/26
Latest update:
Service is now restored. We appreciate your patience and we apologise if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.
Main affected services:
Integrated Alerts
Instructions for failed transactions:
Integrated Alert service is Restored and you will get pending alerts by Tomorrow.
12:40 PM AEDT 28/09/26
End:
10:00 PM AEDT 28/09/26
Latest update:
Service is now restored. We appreciate your patience and we apologise if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyse the incident's cause through a detailed Post Incident Review.
Main affected services:
Integrated Alerts
Instructions for failed transactions:
Integrated Alert service is Restored and you will get pending alerts by Tomorrow.
Investigating
Start:
12:40 PM AEDT 28/09/26
Main affected services:
Integrated Alerts
How this may affect you:
Customers will not have received alerts today
Latest update:
Team is investigating on this
Steps we are taking to restore the service/s:
Team is working on restoration of this
Actions you may need to take:
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
12:40 PM AEDT 28/09/26
Main affected services:
Integrated Alerts
How this may affect you:
Customers will not have received alerts today
Latest update:
Team is investigating on this
Steps we are taking to restore the service/s:
Team is working on restoration of this
Actions you may need to take:
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
This incident affected: Integrated Alerts (IQ Connect).