Australia and New Zealand product availability

If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk at itservicedesk@equifax.com or
(AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603.

Recent Incidents

INC123456 - IDMatrix, Trading History

Incident Report for TEST Equifax Australia New Zealand Page TEST

Resolved

Dear Customer,

The issue has been resolved as we continue to monitor the impacted products

Regards,
Equifax Service Desk.

Posted Jan 20, 2026 - 08:44 AEDT

Identified

Dear Customer,

We have identified the issue and are working on a resolution. Both IDMatrix and Trading History via APIConnect are now partially availabale.

Regards,
Equifax Service Desk.

Posted Jan 20, 2026 - 08:42 AEDT

Investigating

Dear Customer,

We are currently experiencing an issue with Trading History, IDMatrix and associated 3rd party data feeds that is impacting the delivery of certain identification services.

Trading History and IDMatrix via API Connect are unavailable, Trading History via IQConnect is degraded while IDMatrix via IConnect is unimpacted.

We are working to resolve these issues as quickly as possible.

Regards,
Equifax Service Desk.

Posted Jan 20, 2026 - 08:40 AEDT

This incident affected: IDMatrix (IQConnect, APIConnect, WEB), Trading History (IQConnect, APIConnect), Company Beneficial Ownership (IQConnect, APIConnect), Car History (IQConnect, WEB), Equifax Apply (IQConnect, Cloud API, WEB), IDMatrix - 3rd party (DVS Passport, DVS - NSW BDM, DVS - VIC BDM, DVS - QLD BDM), NZ - 3rd Party (MBIE, MOJ, DIA), ABR/SBR (IQConnect, APIConnect), and ID Plus (IQConnect, APIConnect, WEB).