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Recent Incidents
IMPORTANT: Key applications move to Cloud - REMINDER
Scheduled for Nov 14, 22:00 AEDT - Nov 15, 08:00 AEDT
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Update
Correction
The previous communication listed the start time as 'Dec 5, 22:00 AEDT' towards the end of the message. This has been corrected. The Change number has also been updated.
Dear Customer,
Further to our communication earlier this year, we are writing to advise details of the infrastructure upgrade for key applications including IQ Connect and a number of Products consumed via API Connect as part of our broader cloud migration and transformation initiative. A full list of impacted applications and products is listed below. In preparation for the cut-over, scheduled for 5 December 2026, we are conducting a readiness test on our Customer Test and Production systems on the weekend of November 14, 2026. The test will involve a period of planned downtime, which will be scheduled outside of regular business hours to minimise impact on your operations.
Please note, there is an identical change for the cut-over on Saturday, 5 December. Communications for that change have been sent separately.
No technical changes are required from you.
Maintenance Reference: CHG1321712
Start time: 22:00 14/11/26
End time: 08:00 15/11/26
Support
We will share precise maintenance windows and progress updates through Statuspage closer to the migration date. If you have not already done so, please ensure your technical contacts are subscribed to receive these notifications.
Should your IT or network security teams have any technical inquiries regarding these changes, please reach out to the IT Service Desk:
Phone: +61 2 7256 4393 or 1800 245 744
Email: esd@equifax.com
Thank you for your ongoing cooperation as we work to deliver a more secure and resilient platform.
Regards,
Equifax A/NZ IT Service Desk
The previous communication listed the start time as 'Dec 5, 22:00 AEDT' towards the end of the message. This has been corrected. The Change number has also been updated.
Dear Customer,
Further to our communication earlier this year, we are writing to advise details of the infrastructure upgrade for key applications including IQ Connect and a number of Products consumed via API Connect as part of our broader cloud migration and transformation initiative. A full list of impacted applications and products is listed below. In preparation for the cut-over, scheduled for 5 December 2026, we are conducting a readiness test on our Customer Test and Production systems on the weekend of November 14, 2026. The test will involve a period of planned downtime, which will be scheduled outside of regular business hours to minimise impact on your operations.
Please note, there is an identical change for the cut-over on Saturday, 5 December. Communications for that change have been sent separately.
No technical changes are required from you.
Maintenance Reference: CHG1321712
Start time: 22:00 14/11/26
End time: 08:00 15/11/26
Support
We will share precise maintenance windows and progress updates through Statuspage closer to the migration date. If you have not already done so, please ensure your technical contacts are subscribed to receive these notifications.
Should your IT or network security teams have any technical inquiries regarding these changes, please reach out to the IT Service Desk:
Phone: +61 2 7256 4393 or 1800 245 744
Email: esd@equifax.com
Thank you for your ongoing cooperation as we work to deliver a more secure and resilient platform.
Regards,
Equifax A/NZ IT Service Desk
Scheduled
Dear Customer,
Further to our communication earlier this year, we are writing to advise details of the infrastructure upgrade for key applications including IQ Connect and a number of Products consumed via API Connect as part of our broader cloud migration and transformation initiative. A full list of impacted applications and products is listed below. In preparation for the cut-over, scheduled for late November to early December 2026, we are conducting a readiness test on our Customer Test and Production systems on the weekend of November 14, 2026. The test will involve a period of planned downtime, which will be scheduled outside of regular business hours to minimise impact on your operations.
No technical changes are required from you.
Start time: 22:00 14/11/26
End time: 08:00 15/11/26
Please note that the above times are based on the current Sydney timezone
Support
We will share precise maintenance windows and progress updates through Statuspage closer to the migration date. If you have not already done so, please ensure your technical contacts are subscribed to receive these notifications.
Should your IT or network security teams have any technical inquiries regarding these changes, please reach out to the IT Service Desk:
Phone: +61 2 7256 4393 or 1800 245 744
Email: esd@equifax.com
Thank you for your ongoing cooperation as we work to deliver a more secure and resilient platform.
Regards,
Equifax A/NZ IT Service Desk
Further to our communication earlier this year, we are writing to advise details of the infrastructure upgrade for key applications including IQ Connect and a number of Products consumed via API Connect as part of our broader cloud migration and transformation initiative. A full list of impacted applications and products is listed below. In preparation for the cut-over, scheduled for late November to early December 2026, we are conducting a readiness test on our Customer Test and Production systems on the weekend of November 14, 2026. The test will involve a period of planned downtime, which will be scheduled outside of regular business hours to minimise impact on your operations.
No technical changes are required from you.
Start time: 22:00 14/11/26
End time: 08:00 15/11/26
Please note that the above times are based on the current Sydney timezone
Support
We will share precise maintenance windows and progress updates through Statuspage closer to the migration date. If you have not already done so, please ensure your technical contacts are subscribed to receive these notifications.
Should your IT or network security teams have any technical inquiries regarding these changes, please reach out to the IT Service Desk:
Phone: +61 2 7256 4393 or 1800 245 744
Email: esd@equifax.com
Thank you for your ongoing cooperation as we work to deliver a more secure and resilient platform.
Regards,
Equifax A/NZ IT Service Desk
This scheduled maintenance affects: ABR Portal (API Connect, IQ Connect), Account Management Service (API Connect), ASIC On File (IQ Connect), Bankruptcy Register (IQ Connect), Bulk Search (IQ Connect), Car History (IQ Connect), CCR Portal (IQ Connect), Collector Insight (IQ Connect), Company Beneficial Ownership (API Connect, IQ Connect), Company File (API Connect, IQ Connect), Corporate Scorecard (Standalone (WEB)), Debtor IQ (Standalone (WEB)), Equifax Apply (API Connect, Cloud API, IQ Connect), eTrace (IQ Connect), IDMatrix (API Connect, Cloud API, IQ Connect), Integrated Alerts (IQ Connect), Land Titles (API Connect, IQ Connect), Online Amendments (IQ Connect), PPSR (API Connect, IQ Connect), Trading History (API Connect, IQ Connect), Vedascore (API Connect, IQ Connect), Business Name Store (IQ Connect), Commercial Entity Search (IQ Connect), Decision Flow (IQ Connect), Global Screening (IQ Connect), and Property Valuation (IQ Connect).