Australia and New Zealand product availability

If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk at itservicedesk@equifax.com or
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Recent Incidents

INC123456 - IDMatrix, Trading History

Incident Report for TEST Equifax Australia New Zealand Page TEST

Resolved

This incident has been resolved.

Posted Nov 28, 2025 - 10:57 AEDT

Update

We are continuing to investigate this issue.

Posted Nov 28, 2025 - 09:50 AEDT

Investigating

Dear Customer,

We are currently experiencing an issue with Trading History, IDMatrix and associated 3rd party data feeds that is impacting the delivery of certain identification services. We are working to resolve these issues as quickly as possible.

Regards,
Equifax Service Desk.

Posted Nov 28, 2025 - 09:49 AEDT

This incident affected: IDMatrix (IQConnect, APIConnect, DP3, WEB) and Trading History (IQConnect, APIConnect, DP3, WEB).