Australia and New Zealand product availability
If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603
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Recent Incidents
ModernfraudCheck - Major Outage - Start 03:58 AM AEDT 07/10 - INC7133053
Incident
Report for Equifax Australia and New Zealand Statuspage
Resolved
Start:
03:58 AM AEDT 07/10/26
End:
04:53 AM AEDT 07/10/26
Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.
Main affected services:
Modern Fraud Check
How this might have affected you:
Modern Fraud check service was failing.
Instructions for failed transactions:
Please Re-try all failed transactions
Steps we took to restore the services:
All impacted services restored.
03:58 AM AEDT 07/10/26
End:
04:53 AM AEDT 07/10/26
Latest update:
Service is now restored. We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
We will continue to monitor the system closely and will analyze the incident's cause through a detailed Post Incident Review.
Main affected services:
Modern Fraud Check
How this might have affected you:
Modern Fraud check service was failing.
Instructions for failed transactions:
Please Re-try all failed transactions
Steps we took to restore the services:
All impacted services restored.
Monitoring
Start:
03:58 AM AEDT 07/10/26
End:
04:53 AM AEDT 07/10/26
Latest update:
Service is now restored and under monitoring.
We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
Main affected services:
Modern Fraud Check
How this might have affected you:
Modern Fraud check service was failing.
Instructions for failed transactions:
Please Re-try all failed transactions
Steps we took to restore the services:
All impacted services restored.
03:58 AM AEDT 07/10/26
End:
04:53 AM AEDT 07/10/26
Latest update:
Service is now restored and under monitoring.
We appreciate your patience and we apologies if you were affected by this incident.
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
Main affected services:
Modern Fraud Check
How this might have affected you:
Modern Fraud check service was failing.
Instructions for failed transactions:
Please Re-try all failed transactions
Steps we took to restore the services:
All impacted services restored.
Update
Start:
03:58 AM AEDT 07/10/26
Main affected services:
Modern Fraud Check
How this may affect you:
Modern fraud check API service is restored but team is actively working on mitigating Modern Fraud check UI service.
Latest update:
Equifax support teams are investigating an issue. We have an outage on our authentication service provider and working with them to restore the service
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
03:58 AM AEDT 07/10/26
Main affected services:
Modern Fraud Check
How this may affect you:
Modern fraud check API service is restored but team is actively working on mitigating Modern Fraud check UI service.
Latest update:
Equifax support teams are investigating an issue. We have an outage on our authentication service provider and working with them to restore the service
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
Investigating
Start:
03:58 AM AEDT 07/10/26
Main affected services:
Modern Fraud Check
How this may affect you:
Modern fraud check services is intermittently unavailable both UI and API
Latest update:
Equifax support teams are investigating an issue.
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
03:58 AM AEDT 07/10/26
Main affected services:
Modern Fraud Check
How this may affect you:
Modern fraud check services is intermittently unavailable both UI and API
Latest update:
Equifax support teams are investigating an issue.
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
This incident affected: Modern Fraudcheck (API Connect, Cloud API, Standalone (WEB)).