Australia and New Zealand product availability
If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603
Please click here for help managing your subscription and FAQs
Recent Incidents
Certificate Renewal – Production : api.equifax.com.au
Scheduled Maintenance
Report for Equifax Australia and New Zealand Statuspage
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
REMINDER
Dear Customers,
Please be aware that Equifax will be renewing the below certificate as per the schedule below
URL: api.equifax.com.au
Environment:Production
Maintenance Reference: CHG1202619
Start time:2026-06-24 00:00:00
End time: 2026-06-24 02:00:00
Please note that the above times are based on the current Sydney timezone
What you need to do:
In most cases customers will not need to do anything, but they should ensure that their clients and applications have their certificate stores up to date and include Sectigo root certificates. If they do not have these please instruct them to go to the Sectigo certificate download links below to download and install the root/intermediate certificates.
Sectigo Root Certificate
Certificate Name: Sectigo Public Server Authentication Root R46
Serial Number : 758dfd8bae7c0700faa925a7e1c7ad14
Expiry Date: Thursday, 22 March 2046 9:59:59 AM
Download Link: https://crt.sh/?d=4256644734
Sectigo Intermediate Certificate
Certificate Name: Sectigo Public Server Authentication CA OV R36
Serial Number: 2c1a3c76e943ddddff191b31890aed71
Expiry Date: Saturday, 22 March 2036 9:59:59 AM
Download Link: https://crt.sh/?d=4267304698
Important: Do not remove the existing Certificate Authority. Your trust store must contain both the old and new CAs.
Questions:
If you have questions or require assistance with the CA installation process, please contact the ANZ API Support aunz.apisupport@equifax.com.
If customers experience any interruption of service after the certificate renewal, please have them contact the IT Service Desk on 02 7256 4393.
It is essential for customers to confirm the certificate update/renewal process within their organisation’s environment for any integration to Equifax products and services. Please have customers consult with the appropriate IT support group within their organisation. Should they have any IT related inquiries prior to the renewal, please have them contact the IT Service Desk on +61 2 7256 4393 or email esd@equifax.com.
Regards,
Equifax A/NZ IT Service Desk
Dear Customers,
Please be aware that Equifax will be renewing the below certificate as per the schedule below
URL: api.equifax.com.au
Environment:Production
Maintenance Reference: CHG1202619
Start time:2026-06-24 00:00:00
End time: 2026-06-24 02:00:00
Please note that the above times are based on the current Sydney timezone
What you need to do:
In most cases customers will not need to do anything, but they should ensure that their clients and applications have their certificate stores up to date and include Sectigo root certificates. If they do not have these please instruct them to go to the Sectigo certificate download links below to download and install the root/intermediate certificates.
Sectigo Root Certificate
Certificate Name: Sectigo Public Server Authentication Root R46
Serial Number : 758dfd8bae7c0700faa925a7e1c7ad14
Expiry Date: Thursday, 22 March 2046 9:59:59 AM
Download Link: https://crt.sh/?d=4256644734
Sectigo Intermediate Certificate
Certificate Name: Sectigo Public Server Authentication CA OV R36
Serial Number: 2c1a3c76e943ddddff191b31890aed71
Expiry Date: Saturday, 22 March 2036 9:59:59 AM
Download Link: https://crt.sh/?d=4267304698
Important: Do not remove the existing Certificate Authority. Your trust store must contain both the old and new CAs.
Questions:
If you have questions or require assistance with the CA installation process, please contact the ANZ API Support aunz.apisupport@equifax.com.
If customers experience any interruption of service after the certificate renewal, please have them contact the IT Service Desk on 02 7256 4393.
It is essential for customers to confirm the certificate update/renewal process within their organisation’s environment for any integration to Equifax products and services. Please have customers consult with the appropriate IT support group within their organisation. Should they have any IT related inquiries prior to the renewal, please have them contact the IT Service Desk on +61 2 7256 4393 or email esd@equifax.com.
Regards,
Equifax A/NZ IT Service Desk
This scheduled maintenance affected: ANZ Marketing Services (Cloud API), ANZ Open Score (Cloud API), Commercial Entity Search (Cloud API), Property Valuation (Cloud API), Account Management Service (Cloud API), Equifax Apply (Cloud API), Modern Fraudcheck (Cloud API), and IDMatrix (Cloud API).