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If you are experiencing an issue with an Equifax service that you do not see posted on this site, please contact the Equifax IT Service Desk on (AUS) 1800 245 744 or +61 2 7256 4393 / (NZ) 0800 378 329 or +64 9 886 6603
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Recent Incidents
NZ Multiple Services - Start 04:04 AM NZDT 27/09 - INC7129597
Incident
Report for Equifax Australia and New Zealand Statuspage
Resolved
Dear Customer,
The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.
3rd Party Company:IQ Connect , API Connect, Consumer Reports and Commercial
Incident Reference: INC7129597
Start time:04:04 AM NZDT 27/09/26
End time: 08:30 AM NZDT 27/09/26
Please note that the above times are based on the current Sydney timezone
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
Regards,
Equifax Service Desk.
The service impacting incident reported by our 3rd Party partner has now been resolved. Please see below for further information.
3rd Party Company:IQ Connect , API Connect, Consumer Reports and Commercial
Incident Reference: INC7129597
Start time:04:04 AM NZDT 27/09/26
End time: 08:30 AM NZDT 27/09/26
Please note that the above times are based on the current Sydney timezone
If you are still experiencing any impacts from this incident, please contact the Equifax Service Desk on:
esd@equifax.com
Australia Toll Free: 1800 245 744. For outside Australia: +61 2 7256 4393
New Zealand Toll Free: 0800 378 329. For outside New Zealand: +64 9 886 6603
Regards,
Equifax Service Desk.
Investigating
Start:
04:04 AM NZDT 27/09/26
Main affected services:
PPSR, IQ Connect , API Connect and NZ Multiple Services
How this may affect you:
During this time IQ Connect , API Connect, Consumer Reports and Commercial will be unavailable.
Latest update:
Team is currently investigating.
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
04:04 AM NZDT 27/09/26
Main affected services:
PPSR, IQ Connect , API Connect and NZ Multiple Services
How this may affect you:
During this time IQ Connect , API Connect, Consumer Reports and Commercial will be unavailable.
Latest update:
Team is currently investigating.
Actions you may need to take:
No action is required from you.
Next communication:
Within 30 minutes, or as soon as investigations provide more clarity.
This incident affected: Standard Business Report NZ (API Connect, IQ Connect), Consumer Report NZ (API Connect, IQ Connect), PPSR Services NZ (Standalone (WEB), Subscriber Site), and ID Plus NZ (IQ Connect).